Junior Network Engineer (NaaS)

Company description

OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability.

We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks.


Description of functions

The Junior Network Engineer (NaaS) at our company is an integral part of the Network as a Service (NaaS) team, focusing on the hands-on aspects of hardware and basic IT support for our client vessels' LAN and WLAN management. While advanced networking knowledge is not a prerequisite, some IT background is essential for success in this role.


Responsibilities

As a Junior Network Engineer (NaaS), you should expect your daily tasks aligned with assisting the NaaS Engineers to:

* Oversee the ticketing and support requests form the customers.
* Gather information from customers to solve incidents and requests.
* Generate, update, and maintain internal documentation and customers inventories.
* Rollout basic configuration changes
* Configure new devices to be installed and commissioned.
* You will be responsible for the physical setup and maintenance of networking equipment, assisting in the installation process, and ensuring connectivity is always maintained.


Your role is crucial for the smooth, on-the-ground operation of our services, and you will work closely with more experienced network professionals to ensure our NaaS product meets the high standards our clients expect.

Desired knowledge and skills

* Bachelor's degree in computer science, engineering, or related field of study is a plus.
* 1+ years of experience in network operations a plus.
* Experience in Local area and wireless networks.
* Experience with monitoring systems.
* Experience with problem ticketing systems.
* Excellent analytical skills, organizational, time management and problem-solving skills are essential.
* Effective communication in English and Spanish.
* CCNA, CCNP or related Network Certifications is a Plus.

Must be able to demonstrate detailed technical knowledge in all the following areas:

* Knowledge of IP (Internet Protocol) protocol and applications.

Desired attitudes:

* Always strive for qual